Our WizSlots Responsible Gaming

Why Responsible Gaming Matters to Us

We at Wiz Slots take our duty of care seriously. Problem gambling can have a profound impact on individuals and their families, and we firmly believe that a trustworthy casino must do more than simply offer great games — it must actively support the wellbeing of its players. Our WizSlots platform is built with safety in mind, and we work hard to ensure that every feature we offer promotes healthy, enjoyable play. We are proud to operate under the Gibraltar Gambling Commissioner licence (combined remote operating licence numbers 001 & 014), which holds us to the highest standards of player protection.

Responsible gambling is not just a legal obligation for us — it is a core value. We encourage you to treat gambling as entertainment, set limits before you play, and never gamble more than you can comfortably afford to lose.

Recognising Problem Gambling

One of the most important steps toward healthy gaming is recognising when gambling may be becoming a problem. We encourage all our players to regularly reflect on their habits. Here at WizSlots, we want you to ask yourself the following questions honestly:

• Do you gamble more than you originally intended?
• Have you tried to cut back on gambling but found it difficult?
• Do you gamble to escape stress, anxiety, or other emotional difficulties?
• Have you borrowed money or sold possessions to fund gambling?
• Has gambling negatively affected your relationships, work, or finances?
• Do you feel irritable or restless when not gambling?
• Do you chase losses by placing larger bets after losing?

If you answered yes to any of these questions, we strongly encourage you to use our self-help tools or reach out to one of the independent support organisations listed further below. Our Wiz Slots team is always here to assist you without judgement.

Our Responsible Gaming Tools

At WizSlots, we provide a full suite of responsible gaming tools that you can access directly from your account. These tools are designed to give you full control over your gambling activity and are available at any time. We encourage all players to set personal limits as part of their regular gaming routine.

Deposit Limits

You can set daily, weekly, or monthly deposit limits on your Wiz Slots account to control how much money you deposit during any given period. Once a limit is set, it takes effect immediately. If you wish to increase a limit, a cooling-off period will apply to ensure the change is a considered decision.

Loss Limits

We at WizSlots allow you to set a maximum amount you are willing to lose within a defined time period. This tool ensures that a bad run of luck does not result in losses that exceed what you are comfortable with. Loss limits are one of the most effective ways to manage your gaming budget.

Session Time Limits

Time can pass quickly when you're enjoying our games. Our Wiz Slots platform lets you set session time limits so that you receive a notification when you have been playing for a specified amount of time. You can choose to continue or stop — the choice is always yours.

Reality Checks

We offer optional reality check reminders on our WizSlots platform. These pop-up notifications appear at regular intervals during your gaming session, showing you how long you have been playing and how much you have spent. They serve as a gentle nudge to pause and reflect before continuing.

Self-Exclusion

If you feel that you need a complete break from gambling, our Wiz Slots self-exclusion option allows you to close your account for a minimum period of six months, up to a permanent exclusion. During this time, you will not be able to access your account or receive any promotional materials from us. We take self-exclusion extremely seriously and process all requests promptly.

To activate self-exclusion on our WizSlots platform, please contact our support team directly via live chat or email at support@wizslots.com. We will handle your request with complete confidentiality and respect.

Account Cooling-Off Period

If you need a short break but are not ready for full self-exclusion, we at Wiz Slots offer a temporary cooling-off period. You can suspend your account for a short, defined period — giving yourself space to reassess your gaming habits without making a permanent decision.

Responsible Gaming Tools at a Glance

Protecting Young People

We at WizSlots are firmly committed to preventing underage gambling. You must be 18 years of age or older to register and play on our platform. We carry out age verification checks as part of our KYC (Know Your Customer) process and may request identity documents at any time to confirm eligibility.

If you share a device with younger family members, we strongly recommend using parental control software to restrict access to gambling websites. Trusted third-party tools that can help include:

• GamBan – blocks access to gambling sites across all your devices
• Net Nanny – family-friendly filtering software
• Bark – monitors and filters content on shared devices

Our Wiz Slots team will never knowingly allow a minor to open or use an account on our platform. If you suspect that a minor has accessed gambling services, please contact us immediately at support@wizslots.com.

External Support Organisations

We encourage any player who feels they may have a gambling problem to seek help from one of the following independent organisations. These services are free, confidential, and available around the clock. Here at WizSlots, we want every player to know that support is always available:

• GamCare – www.gamcare.org.uk — Free counselling and support for problem gamblers in the UK
• Gamblers Anonymous – www.gamblersanonymous.org — Peer support for those affected by problem gambling
• BeGambleAware – www.begambleaware.org — Information, support, and free helpline
• Problem Gambling Foundation NZ – www.pgf.nz — Support for New Zealand players
• GamStop – www.gamstop.co.uk — Self-exclusion scheme for UK-registered players